Information We Collect

Personal Information

When you interact with calidorevia's financial services, we collect information that helps us provide personalised solutions for your online business needs. This includes your name, email address, phone number, and business details you voluntarily provide during account setup or consultations.

• Contact details including name, email, phone number, and postal address
• Business information such as company name, industry type, and financial objectives
• Financial data relevant to our advisory services, including revenue ranges and business structure
• Communication preferences and consultation history

Technical Information

Our website automatically collects certain technical information to improve your browsing experience and ensure our services function properly. This data helps us understand how visitors use our site and identify areas for improvement.

How We Use Your Information

calidorevia uses your personal information primarily to deliver financial advisory services tailored to Australian online businesses. We process your data to understand your specific needs and provide relevant recommendations that align with local regulations and market conditions.

• Providing personalised financial advice and business consultation services
• Communicating about our services, appointments, and important updates
• Improving our website functionality and user experience based on usage patterns
• Complying with Australian financial services regulations and reporting requirements
• Sending relevant educational content about online business finance (with your consent)

Legal Basis for Processing

Under Australian Privacy Principles, we process your personal information based on legitimate business interests, contractual obligations, and your explicit consent. You have the right to withdraw consent for marketing communications at any time without affecting other services.

Data Sharing and Third Parties

We maintain strict controls over who can access your personal information. calidorevia only shares your data with trusted partners who help us deliver our services, and we ensure they meet the same privacy standards we uphold.

Service Providers

We work with carefully selected Australian-based service providers who assist with various aspects of our business operations. These partners are bound by confidentiality agreements and can only use your information for specified purposes.

• Cloud hosting services for secure data storage and website functionality
• Email service providers for communication and newsletter distribution
• Payment processors for handling financial transactions securely
• Professional advisors including legal and accounting firms when required

Data Security and Protection

Security is fundamental to everything we do at calidorevia. We implement multiple layers of protection to safeguard your personal and financial information from unauthorised access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission between your browser and our servers
• Secure data centres with 24/7 monitoring and restricted physical access
• Regular security audits and vulnerability assessments by independent experts
• Multi-factor authentication for staff accessing sensitive client information
• Automated backup systems with encrypted storage in geographically separate locations

Access Controls

Only authorised calidorevia staff members can access your personal information, and only when necessary for providing our services. We maintain detailed access logs and conduct regular reviews to ensure compliance with our privacy policies.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. We're committed to making it easy for you to exercise these rights and will respond to requests promptly and transparently.

Rights and Procedures

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal data where legally permissible
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, contact our privacy team using the details provided below. We'll verify your identity and process your request within the timeframes required by Australian privacy legislation.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and regulatory requirements.

International Data Transfers

While calidorevia primarily operates within Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Any international transfers are conducted under contractual arrangements that require overseas recipients to handle your data with the same level of protection required under Australian law. We regularly review these arrangements to ensure ongoing compliance.

Children's Privacy

calidorevia's financial services are designed for business owners and adults seeking financial advice. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will promptly delete it from our records.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately so we can remove the information and prevent further collection.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The date at the top of this policy indicates when it was last revised.